LLM (Large Language Model)
A large language model (LLM) is an AI model trained on very large amounts of text to understand and generate human-like language, powering assistants, summarizers, and the reasoning behind many AI agents.
An LLM predicts and produces text based on patterns learned in training, which lets it answer questions, draft content, translate, and follow instructions. On its own it is limited to what it learned and can be confidently wrong, so business systems pair it with grounding in real data, tools it can call, and guardrails.
In a CRM, an LLM provides the language and reasoning layer, while the surrounding system supplies customer context and controls what the model is allowed to do.
Frequently Asked Questions
It is an AI model trained on large amounts of text to understand and generate language, used for tasks like answering questions, summarizing, and drafting content.