Channel chaos
Support reps cycle through four or five platforms every shift — chat, email, WhatsApp, a voice console, and a CRM tab that's always two screens away. Messages fall through. Customers repeat themselves. Response time climbs.
ShareSupport AI+
Customer SupportThat Always Knows Your Customer.
Every conversation opens with full account context, intent identified, routed to the right rep, with knowledge-matched replies ready. Your reps focus on customers who need a human, and the AI handles the rest.
Traditional support is quietly costing you customers and revenue.
Context lost at every handoff
When a customer reaches support, the rep sees a ticket — not a customer. Order history, prior complaints, account tier sit in a different system, if at all. The first two minutes go to questions the CRM already knows.
Quality that depends on who's working
New reps take weeks to ramp. Experienced reps answer the same question differently every time. Quality checks are manual, catch maybe 5% of conversations, and arrive too late to change anything.
When support reps fight their tools instead of helping customers — churn rises, renewals slip, and upsell opportunities pass unnoticed.
AI at every critical moment in customer support.
Five moments in every support conversation — each one handled by an agent that already knows your customer.
Omnichannel intake
One workspace covers every channel your customers use.
The moment a customer reaches out — via web chat, WeChat, WhatsApp, email, or phone — the conversation routes into a single unified workspace. Support reps don't switch platforms. Queues balance automatically based on agent availability and customer priority. No message falls through because someone forgot to check a tab.
- Omnichannel Agent Workstation
- Smart Routing
Rep Assist
Answers ready before the rep finishes reading.
As the conversation opens, the AI reads the customer's message, identifies intent, pulls the relevant CRM record, and surfaces a knowledge-matched reply — before the rep types a word. It translates in real time for cross-language chats, extracts order numbers automatically, and pre-fills case fields from context. Support reps confirm and send, instead of searching and typing.
- Rep Assist
- Intent Detection
- Live Translation
Escalation & case creation
Complex problems become a fully logged case automatically.
When a conversation can't be resolved in session — or a customer's frustration crosses a threshold — the platform creates a structured service request automatically, linking the account, contact, conversation history, and problem description. No manual entry. No detail lost in the handoff to whoever handles it next.
- Automated Case Logging
- Sentiment Detection
Virtual Agent
24/7 coverage. Without 24/7 headcount.
When support reps aren't online, the Robot Agent handles inbound queries autonomously — resolving routine questions, identifying the customer, creating cases in the background, and detecting frustration signals to flag for follow-up. It operates across every channel in the customer's language, without a separate knowledge base per language. Routine queries never wait for business hours.
- Virtual Agent
- Multilingual Support
- Automated Resolution
Conversation QA Agent
Every conversation gets reviewed, not just a sample.
The Conversation QA Agent reviews every session — IM, email, and voice — automatically, against criteria you define in plain language. No engineering required. Managers see real-time agent status, live queue volume, and performance rankings without waiting for end-of-week reports. When a conversation goes wrong, you know about it the same day.
- Conversation QA Agent
- Natural Language QA Rules
- Live Supervisor Dashboard
Service data and customer data, finally in the same place.
360° customer context
Support reps see full account history the moment a conversation opens — orders, prior cases, account tier, revenue. No manual lookup. No repeated questions.
One object model
Cases, service requests, and sales opportunities share the same record. Nothing falls between teams, and nothing gets re-keyed across systems.
Service metrics tied to revenue
CSAT and response time analyzed against account value — not just ticket count. Trace service trends to segments and flag at-risk accounts before churn.
Enterprise-grade reliability and control.
We put the Robot Agent on every channel across our multilingual markets. It now resolves 80% of inquiries on its own — with first response in under three seconds.
Judy L.
Head of Customer Support · Cross-border e-commerce
We rolled out multilingual support across web and WhatsApp, and it met our data-compliance requirements in every region we operate.
Gary T.
Head of Global Service · Manufacturing
Moving dealer support to AI self-service, backed by our CRM data, took real load off the team — routine questions no longer wait on a person.
Nina S.
Customer Service Director · Medical devices (IVD)
Trusted by 7,000+ enterprises globally
Resolve more tickets with ShareCRM.
Handle more conversations without growing your support team.