Every dispatch is a manual decision
Dispatchers match technician skill, location, and availability by hand — one ticket at a time. At volume, the logic breaks down, and the wrong technician shows up.
ShareService AI+
Field Service ManagementThat Thinks Ahead.
AI dispatches the right engineer, briefs them before departure, diagnoses on-site, and predicts the next maintenance window before the customer notices. Reactive service becomes proactive.
Manual judgment is slowing your whole service operation.
Technicians arrive without context
Equipment history, previous faults, likely resolution — it's in a separate system or someone's memory. The first visit becomes a diagnostic visit instead of a resolution visit.
Parts shortages discovered on-site
Nobody knows what components the job needs until the technician is standing in front of the machine. A second visit gets scheduled. The customer waits again.
The problem isn't your team. It's that the information reaches them too late.
AI at every critical moment in field operations.
Six moments in the service workflow — each one handled by an agent that thinks ahead.
Before dispatch
The right technician, assigned before anyone asks.
The Work Order Dispatch Agent reads every open work order — skill requirements, SLA deadlines, technician location, and current workload — and makes the assignment intelligently. It supports AI-assisted dispatch for teams that want oversight, or runs fully automatic at scale. When capacity shifts, it rebalances the queue.
- Work Order Dispatch Agent
Before departure
Every engineer briefed before leaving the building.
Before the first visit, the agent surfaces a full job brief — equipment history, prior fault records, similar resolved cases, and recommended resolution paths. Engineers know what they're walking into, and first-time fix rates go up.
- Work Order Execution Agent
- AI Knowledge Base
Before leaving the warehouse
The right parts staged before dispatch.
Based on job scope, equipment model, and historical parts usage, the agent identifies required components and recommends what to bring. Engineers request parts with one tap — and arrive with what they need, not an empty trunk.
- Daily Planning Agent
- Parts Recommendation
On-site
Diagnose with a photo. Document with your voice.
On-site, the agent accepts photos, screenshots, and voice input to diagnose faults and generate a step-by-step repair playbook in real time. While the engineer works, voice recording captures the SOP automatically — no manual entry, no paperwork after the job.
- Work Order Execution Agent
- Multimodal Diagnosis
- Voice SOP
After the job
The report is ready before the engineer leaves the site.
Once the job is complete, the agent generates a structured service report automatically — fault description, resolution, parts used, engineer performance metrics. Every completed job feeds your fault knowledge base, making the next diagnosis sharper.
- Work Order Execution Agent
- Service QA Agent
- Service Insights Agent
Between visits
The next failure, flagged before it happens.
The Asset Prediction Agent builds a 360° profile on every unit in the field — equipment specs, warranty status, IoT telemetry, and full service history. It predicts the next maintenance window and surfaces at-risk assets proactively, turning service into a revenue line instead of a cost center.
- Asset Prediction Agent
- Recommended next action
One platform for the full service lifecycle.
From the first request to the next prediction, ShareService AI runs on one foundation — so every agent draws on the same equipment record, contract, and service history.
Omnichannel ticket intake
Service requests arrive from portals, email, phone, and WhatsApp — or triggered automatically by IoT thresholds or field QR scans. Every request lands in one queue, tied to account, asset, and contract.
Equipment lifecycle management
Every sold unit tracked with full specs, warranty status, install history, IoT telemetry, and complete service record — the knowledge base your AI draws on for every dispatch.
Integrated cost & compliance
Parts usage, labor hours, and vendor costs calculated automatically. Photo-based compliance checks flag installation quality issues before the engineer leaves the site.
Built for industries where after-sales service is a strategic asset.
Industrial Equipment & Smart Manufacturing
Complex machinery sold to enterprise customers through dealer networks. Field Service AI tracks every installed unit across the install base, manages warranty obligations, routes service through internal teams and third-party vendors, and predicts the next failure before the customer calls.
Manufacturing solutionHome Appliances & Consumer Products
High call volume, short response SLAs, and customers who expect real-time visibility on their technician's ETA. Field Service AI handles multimodal repair requests, manages installer networks at scale, and turns every completed job into a proactive maintenance opportunity.
Consumer goods solutionCross-border wholesale & distribution
Products sell into multiple markets through distribution networks, but warranty and repair still happen where the customer is. Field Service AI routes jobs to authorized local providers, tracks warranty obligations and spare-parts stock per market, and keeps service levels consistent everywhere you sell.
Cross-border wholesale solutionService teams that stopped running on memory.
Engineers used to walk in blind and book a second visit. Now they arrive briefed, with the right parts in the van — and first-time fix rates are up 20%.
Tony R.
Field Service Manager · Industrial equipment
Dispatching used to be one person playing Tetris with a whiteboard. Automated dispatch now matches skill, location, and SLA in seconds — technician efficiency up 25%.
Joanna S.
Service Operations Manager · Smart manufacturing
Proactive alerts let us reach customers before a unit fails. Fewer emergencies, 95% troubleshooting accuracy, and a 99% satisfaction score.
Hannah K.
VP Customer Success · Medical devices
Trusted by 7,000+ enterprises globally
Run smarter field service with ShareCRM.
Every truck roll gets the right tech and the right parts the first time.