Generic mold
Off-the-shelf software doesn't fit how you operate.
Your products, channels, and processes are your own — but standard CRM forces you into a generic mold, and the parts that actually differentiate you are exactly what it can't handle.
Agentic CRM for manufacturers
Bringing service-centric manufacturers into the AI era.
Become a service-centric, AI-driven manufacturer — without ripping out what you have. One platform connects your whole revenue chain and puts an AI teammate in every step.
Every manufacturer is racing to transform but three things keep holding back.
Gut feel
Sales is manual and experience-led.
Pipeline runs on gut feel, not data. Records, updates, and reports are still done by hand. Product expertise sits in a few veterans' heads, so new reps ramp slowly and deals go cold.
Cost center
Service is a cost center, not a revenue engine.
After-sales is treated as a cost, not a business. Support runs reactively, technicians arrive without the right parts or history, and installed equipment goes untracked — so parts, maintenance, and renewal revenue quietly leaks away.
We work with you to make intelligent operations real.
1
Manufacturing expertise
We bring the manufacturing playbook.
14 years and 1,400+ specialists working with manufacturers means you don't start from a blank tool. We arrive understanding your scenarios — complex CPQ, installed base, dealer networks, field dispatch — and configure the solution to how you actually operate.
2
Business fit
We shape the platform around your business.
We configure products, channels, roles, approvals, and workflows around the way you operate. Your teams get a connected system that feels natural in their daily work.
3
AI at work
We put AI to work across your teams.
AI agents support lead qualification, opportunity follow-up, quoting, and field service. They organize context, generate summaries, and guide each team toward the next action.
4
Ongoing partnership
We stay with you as your business evolves.
From solution design and rollout to adoption and ongoing optimization, our specialists stay involved. As your products, channels, and service model evolve, we keep your CRM aligned.
One connected revenue chain, end to end.
One platform across the whole chain — demand, sales, service, and the field — configured to your business and intelligent at every step.
capability 01
Lead Generation & Qualification
Fill the pipeline with the right opportunities, not a cold list. ShareCRM unifies leads from outbound targeting and every inbound channel into one pool, auto-enriches and deduplicates them, and qualifies on real data instead of gut feel — so reps engage high-intent buyers while they're still warm.
Target-account listsOmnichannel captureLead scoring & routing
capability 02
Configure, Price & Quote
Turn your most complex products into fast, accurate quotes. ShareCRM models your exact catalog — nested BOMs, multi-spec SKUs, and rule- or formula-based pricing — and keeps every quote valid against live inventory and contracts, so reps quote in minutes instead of days.
Nested BOMRule-based pricingLive inventory sync
capability 03
Multi-Channel Customer Support
Turn support from a reactive cost into a consistent, revenue-aware touchpoint. ShareCRM brings web, call center, and social channels into one workbench and resolves common questions 24/7, surfacing parts, renewals, and service-contract opportunities right in the flow of service.
Unified workbench24/7 self-serviceIn-service upsell
capability 04
Installation & Field Service
Connect the work from first install to every service call. ShareCRM gives each piece of equipment a 1A1C (One Asset, One Code) digital profile at installation — accessible by QR scan in the field — then coordinates internal teams and partners to dispatch the right technician with the right parts and full service history, lifting first-time-fix rates and turning every machine into recurring service revenue.
One Asset One CodeSmart dispatchSpare-parts trackingAuto work summary
capability 05
Service Contracts & Renewals
Turn one-time sales into recurring revenue. ShareCRM tracks every service agreement, SLA, and renewal date, and ties contract entitlements to the installed base — so service becomes a predictable revenue engine, not an afterthought.
SLA managementRenewal automationEntitlement tracking
capability 06
Revenue & Service Analytics
Run the business on insight, not hindsight. ShareCRM unifies sales and service data on one set of dashboards and automates settlement end to end — replacing manual, experience-led management with a clear, data-driven picture.
Unified dashboardsAutomated settlementService cost analysis
How Estun built a group-wide marketing engine across three entities in five months.
Estun is one of Asia's largest industrial robotics manufacturers, publicly listed with 3,700 employees operating across 60+ countries. Following acquisitions of TRIO (UK) and CLOOS (Germany), Estun needed a single platform to unify customer operations across three entities, two continents, and the full revenue cycle.
Explore the full story
ChallengeSolutionResult
Challenge
Three acquired entities, three separate customer bases — the same end customers contacted independently, cross-sell opportunities lost.
Solution
ShareCRM unified all customer data across the group into a single platform, connecting pre-sales, mid-sales, and post-sales with consistent workflows across entities.
Result
10,000 customers
managed across all entities in one system.
Challenge
Marketing had no visibility into which downstream industries generated the highest-quality pipeline — budget was allocated on assumption rather than data.
Solution
Automated lead de-duplication, cleaning, and industry-based routing gave marketing full-funnel visibility from source through to opportunity conversion.
Result
18,000 active leads
tracked with source and conversion analytics.
Challenge
Customer requirements never reached R&D, production, or supply chain teams — the disconnect slowed product response and weakened competitiveness.
Solution
ShareCRM connected sales and operations so customer feedback fed directly into production planning and supply chain coordination in real time.
Result
6,000+ opportunities
converted with customer requirements routed to R&D and production.
Challenge
Opportunity forecasts in long-cycle robotics sales were volatile — capacity and supply chain were planned against wide-margin guesses.
Solution
Standardized opportunity workflows and real-time pipeline data let Estun commit revenue and coordinate capacity six months ahead.
Result
<20% forecast error
production planning aligned to live pipeline data.
Trusted by manufacturing leaders worldwide.
Product knowledge used to live in a few veterans' heads. Now it's in the system — new reps reach full productivity in about a week instead of a quarter.
James T.
VP of Sales · Industrial Equipment Manufacturing
Our technicians used to arrive and discover they had the wrong parts. With every asset's full history on their phone, first-time-fix rates climbed 20%.
Leo H.
Director of Channel Sales · Manufacturing
Every machine we shipped used to disappear after the sale. Now the installed base is tracked end to end, and parts, maintenance, and renewals have become a predictable revenue line.
Mark L.
Head of Commercial Operations · Manufacturing
Trusted by 7,000+ enterprises globally
Grow product and service revenue with ShareCRM.
See how ShareCRM can connect sales and service, digitize complex workflows, and create value across the product lifecycle.