ShareCRM

ShareCRM Security Whitepaper

How ShareCRM protects customer data: compliance and privacy, tenant isolation, global infrastructure, AI and agent security, and business continuity.

PDF·45 pages
Security Whitepaper

Inside the whitepaper

What you'll learn

The whitepaper opens with ShareCRM’s three security commitments: defense in depth with Zero Trust, a high-availability foundation on AWS in Hong Kong, Frankfurt, Singapore and North America, and compliance that customers can verify. It then covers privacy and data subject rights, the Privacy by Design approach, and the shared responsibility model that sets out what AWS, ShareCRM and your own administrators each secure.


It describes how the platform is built to protect data: regional deployment with data residency, network segmentation into four security zones, edge defense with DDoS protection, WAF and intrusion detection, logical and physical tenant isolation, encryption at rest and in transit, and backup with disaster recovery.

It also explains how security extends to AI. The paper covers the DevSecOps process, Responsible AI governance aligned with ISO 42001, and the six runtime controls in ShareHive Agent OS, including human confirmation before any agent writes to business data. It closes with Zero Trust access for operations, business continuity under ISO 22301, and the governance and third-party audits that stand behind these controls.

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