User

In CRM, a User is an individual with an account and login credentials that grants them access to the system — with their profile, role, and permission set configuration determining what data they can see and what actions they can perform. User management is a continuous administrative responsibility: users must be created and configured when employees join, modified when roles change, and deactivated promptly when employees leave. Deactivating departed employees from the CRM is a security-critical action: an inactive account that remains active is a potential unauthorized access vector. Enterprise CRM platforms connect user management to HR systems through identity provider integrations that automate provisioning and deprovisioning based on HR events.