GDPR
The General Data Protection Regulation (GDPR) is the European Union's comprehensive data privacy law that governs how organizations collect, store, process, share, and delete personal data belonging to EU residents. It applies to any organization that handles EU personal data, regardless of where the organization is headquartered. For enterprise CRM buyers, GDPR has direct platform implications: the CRM must support consent management, right-to-erasure request processing, data portability, configurable retention policies, and comprehensive audit logging. Data processing agreements with CRM vendors are a mandatory contractual requirement under GDPR. Non-compliance carries fines of up to 4% of global annual revenue, making GDPR compliance a board-level concern for any organization operating internationally.
GDPR, the General Data Protection Regulation, is the EU law governing how organizations collect, store, and process personal data, with strict requirements around consent, access, deletion, and breach notification. Any company holding data on EU residents must comply, regardless of where it is based. CRM platforms support compliance with consent tracking, data access and deletion tools, and audit trails.
Frequently Asked Questions
The General Data Protection Regulation, an EU law governing how organizations collect, store, and process personal data, with strict rights for individuals.