Security and compliance remain top priorities for any enterprise choosing a SaaS CRM
In modern digital operations, protecting business and customer data is fundamental. CRM systems manage sensitive information including personal data, commercial transactions, and internal operations. Any failure in confidentiality, integrity, or system availability can lead to major business disruption and financial impact.
Enterprises expect their CRM provider to deliver both high-level security and long-term system reliability. ShareCRM approaches this responsibility with a security-first mindset, supported by global certifications, multilayer protection systems, and the infrastructure maturity required for enterprise workloads.
ShareCRM’s security commitment
ShareCRM positions security as a core strategic priority. This commitment spans architecture, development, operations, and compliance, and is built on proven engineering practices.
Security-first as a strategic foundation
ShareCRM embeds security into every layer of the product stack including physical facilities, servers, networks, applications, data governance, and operational processes. Our engineering roadmap and operational workflows are all aligned with a security-first approach to ensure we adapt quickly to evolving global threats.
Certified and compliant with international standards
ShareCRM adheres to rigorous international and domestic frameworks. Certifications include MLPS Level 3, ISO 27001 for information security management, ISO 27701 for privacy protection, ISO 20000 for IT service management, ISO 9001 for quality systems, and SOC 1 Type II and SOC 2 Type II for service organization controls. These validations demonstrate robust, audited practices across data protection, operational stability, and compliance.
Trusted by over 6000 mid-to-large enterprises
ShareCRM supports more than 6000 enterprise clients across industries including consumer goods, medical technology, manufacturing, and technology services. This scale reflects the maturity of our infrastructure and our ability to support enterprises transitioning from traditional systems to cloud-native environments.
What security and trust look like inside ShareCRM
To give customers full visibility, ShareCRM follows seven core measures that define our security architecture.
Server-grade infrastructure
ShareCRM uses high-specification server rooms designed for enterprise workloads. These facilities follow global benchmarks for physical protection, environmental control, and disaster readiness.
Information security assurance
Information systems undergo certified security grading and assessments. Strict internal controls ensure customer data is handled in accordance with international standards.
Network-level protection
Network communication uses extended validation certificates with 128-bit encryption, preventing unauthorized access and guaranteeing data confidentiality during transmission.
ISO 27001 information security management
ShareCRM’s operations follow ISO 27001 requirements, covering risk management, access control, encryption, change management, and continuous improvement mechanisms.
Global-scale disaster recovery
Customer data is backed up across multiple geographic locations. Backup data is encrypted, redundant, and designed for high availability, ensuring continuity even under extreme conditions. ShareCRM also supports batch export for customer-side data archiving.
Responsible data isolation and access control
Each customer database is isolated. Development and maintenance engineers cannot access real customer data. Confidentiality responsibilities are protected contractually, legally, and operationally.
High-availability infrastructure
Server clusters, networks, and power systems run on distributed architecture with redundant nodes. This ensures system availability, stable performance, and fault tolerance even during unexpected incidents.
Eight things enterprises should know about CRM security and compliance
1. Personal data and privacy
CRM vendors must follow global privacy requirements and maintain privacy policies that match international use cases. Certifications such as ISO 27701 signal strong privacy governance.
2. Security as a fundamental responsibility
A CRM system stores pricing, contracts, orders, and other mission-critical data. Any leakage can cause severe business impact, so vendors are expected to maintain uncompromising security practices.
3. Cross-border data handling
Global businesses need cross-region operations. Vendors must operate data centers in North America, Europe, and other regions to reduce regulatory risk and support compliant data residency.
4. Private deployment does not automatically guarantee safety
Building a fully secure environment in-house requires extensive expertise and resources. Modern public cloud infrastructure often provides stronger, more consistent security controls than self-managed environments.
5. GDPR compliance expectations
Enterprises serving European users must meet GDPR requirements. Vendors need capabilities covering legal bases for data processing, personal identifier management, data subject rights, and privacy-aligned operations.
6. Cloud adoption as the global trend
Cloud computing remains the dominant model for modern enterprise systems. Whether public, private, or hybrid, enterprises need to choose cloud models based on regulatory, operational, and performance needs.
7. Global CDN acceleration
User experience depends heavily on low latency and stable global connectivity. A distributed CDN ensures fast access for international users and supports consistent cross-border performance.
8. Encryption keys and zero-access protection
Enterprises often worry about storing sensitive data in the cloud. Modern encryption and key management allow customers to hold their own keys, ensuring even the vendor cannot access encrypted data without authorization.
